– Birthday Parties - Policies & FAQ

Party Policies and Contract Information 

What is included in the party experience?

The birthday experience will include pizza, drinks, play time, and recognition of your Birthday Star. 

How is the birthday party food served?

Before Eating: We have built time into the birthday party schedule to give kids an opportunity to play and settle in.

Pizza Time: Pizza is served buffet style, employees can assist serving if requested. (arrives 45 minutes within party)

Drinks: Juice boxes will be served buffet style on tray when pizza is being served.

Cake Time: Nut-free cake/cupcakes are permitted. Candles are permitted. We have a cake knife on site, please request during your party if required and a staff member would be happy to provide.

Presents: We recommend opening all presents upon arrival back home. 

Is there an age limit on having a party at Jax Jungle Play?

We welcome everyone at any age! Age limits for a party package? Never! Also, you can always include adults as a paid guests if they want to join in. 

What items can I bring to a party?

You can always personalize your party celebrations ! You’re free to bring your own birthday cake/cupcakes(nut free), and/or favorite ice cream, and your own table decorations. 

All party items are to be kept in your designated party area at all times (i.e., loot bags, balloons, food, drinks, gifts, toys, and supplies). You may bring your own decorations. Regular tape only; NO Tacks, double sided tape, etc. (damage to the walls will result in a fee;)

Plates, cups, napkins and cutlery are included with all party packages that include food/beverage at no additional cost. You are permitted to bring your own if desired.

What items am I not allowed to bring to a party? 

From delicious and fun food to the best in entertainment, we always strive to bring you everything you need to make your party a success. Unfortunately, there are some items that are not allowed to a party in our locations like outside food (other than cake or ice cream), piñatas, outside entertainment,

outside food or drink, nut products, confetti, glitter/sparkles, slime, face painting, noisy horns and alcoholic beverages. All listed items will be asked to be removed from the facility. 

Does Jax have any special rules ?

1. SOCKS ONLY FOR ALL GUESTS; Children & Adults (even if not using the equipment). Socks are available for purchase for $2 (plus HST). No bare feet or shoes are permitted past front reception. Please communicate this policy to ALL guests. 
2. Begin to remove your items within the last 15 minutes of the booked timeslot. There is a 5 minute grace period to be out of the party room once the timeslot has ended. Only remove your own items, we do the clean up! 
3. You will ensure your guests leave the facility after the party timeslot has ended. There is a 15 minute grace period to be signed out. 
4. You will ensure your guests use the play equipment and facility appropriately (staying in age appropriate areas, feet first down slides, no misuse/removal of equip, no disruptive/violent play & related). You and your party guests will respect and follow all Jax Jungle Play rules and polices which are posted in our facility and on our website. 
5. Each parent / guardian will be required to sign the acknowledgement of risk and waiver of liability when they arrive with their child. 

Is there a deposit required to make a birthday reservation?

We do not require a deposit to secure your reservation. If desired, deposit of any denomination can be made prior to your party time. The deposit will be applied towards your party total on the day of the party. Your reservation may be cancelled and/or rescheduled at any time. If you need to cancel your reservation, any deposit made can be used towards a new reservation within one (1) year of the reserved date of the party that was cancelled or applied to store credit.

What is your cancellation policy?

Once a birthday deposit is made, it is non-refundable. However, if you need to cancel your reservation, the deposit can be used towards a new reservation within one (1) year of the reserved date of the party that was cancelled or applied to store credit.

Jax Jungle Play reserves the right to cancel any booking/reservation at it's discretion.

What if I want to stay longer than two hours?

The fun never stops at Jax!. Your party can always stay and play but only if capacity permits. You May book extra time for a fee when booking your party (minimum 1 hour extension)

What if I have changes to my Reservation?

Any changes/alternate requests to your original reservation can not be guaranteed within 48hrs of your party. Please contact our staff if accommodations are required. 

• We reserve the right to restrict number of adults and/or apply additional charges if actual attendance is higher than originally reserved/paid. 
• We follow up to 1:1 child to adult ratio policy (does not apply to pkg 3 ) that we expect all booking party parents to respect and adhere to. Minimum is 8:1 for supervision. If over the 1:1 ratio, you will be charged $3.95/additional adult. 

Custom Party Packages:  Some terms of Custom Party Packages may differ from the above stated information.  In these cases, all terms and policies specific to that custom event will be stated on the individual